O2 scoffs at call-centre outsource fears, forgets to rule it out completely

Just speculation, but it might happen

Rumours that O2 UK plans to outsource all its telephone support work have been dismissed as speculation by the mobile network operator. The cynical among us will note that's not the same as completely ruling it out.…

via The Register - Networks

http://go.theregister.com/feed/www.theregister.co.uk/2013/04/25/o2_capita/