Friday, 17 November 2017

Amazon Connect Adds Agent Event Streams for Insight into Agent Activity

You can now monitor and report on agent activity in your Amazon Connect contact center in real-time, with the data provided by Amazon Connect agent event streams. The data can be used to create dashboards in Amazon Connect that display agent information and activities, integrate the event streams into workforce management (WFM) solutions, and configure alerting tools to notify you about specific agent activity. 

from What's New

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