Monday 20 November 2017

Amazon Connect Adds Automated Outbound Calling, Now Available in Limited Preview

Amazon Connect now allows you to automatically make calls to customers, using the outbound contact API. You can schedule automated calls for appointment reminders or notification calls in response to business events, such as credit card fraud. Enterprise applications like CRM systems can use the outbound contact API when triggered by an event, such as a service outage, to initiate an outbound call using a predetermined contact flow. The contact flow will determine if an agent interaction is required, or if the call is routed to an Amazon Lex chatbot. 

from What's New

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