Thursday 8 February 2018

Amazon Connect Adds Speech Synthesis Markup Language Support for Amazon Lex Chatbots

Amazon Connect customers can now use Speech Synthesis Markup Language (SSML) when using an Amazon Lex chatbot in their contact center, allowing them to personalize conversations with end users by modifying the chatbot voice. Using SSML tags, you can customize and control aspects of speech, such as pronunciation, volume, and speech rate. 

from What's New

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