Friday 17 November 2017

Amazon Connect Adds Contact Flow Import/Export (Beta)

Amazon Connect contact flow import/export (beta) enables you to import contact flows into, and export contact flows from, your Amazon Connect instance. Contact flows are used to define the path a customer takes to resolve their issue. Now you can easily move your contact flows from a test environment to a production environment, copy them from one region to another as you expand your customer service organization, or share contact flows with others. Exported contact flows can be used to create backup copies and used as version control for your contact flows. 

from What's New

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