Friday 17 November 2017

New Amazon Connect Contact Flow Logs Provide Customer Interaction Details

Amazon Connect now provides contact flow logs for real-time details about events in your contact flows. Contact flows are used to define the path a customer takes to resolve their issue. You can view the contact flow logs to understand what is happening during the interaction, and quickly identify areas for improvement in your contact center. 



from What's New http://ift.tt/2zHX7hp

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