ServiceNow slammed for 'tone deaf' letter telling customers contracts can't be tweaked as COVID-19 batters businesses

'If that is true, that is a horrendous admission' – analyst

ServiceNow, the company that sees itself dominating enterprise software via workflow tools, has told customers contractual arrangements will not be altered as it wrestles with economic stresses accompanying a pandemic.…

via The Register - Data Centre: Cloud
https://go.theregister.com/feed/www.theregister.com/2020/06/19/servicenow_contract_inflexibility_coronavirus/